<p><strong>What Personal Information We Collect</strong></p>
<p>We collect personal information of users who interact with our digital assets (whether as a consumer or as a corporate entity), our business partners and visitors to our premises.</p>
<p>You are not under a legal obligation to provide Solenis personal information, such information would be provided at your own volition, however, if you do not provide us with certain information (for example, if you do not provide us with information that is indicated as mandatory on our contact us or registration forms), we may not be able to interact and provide our services to you.</p>
<p><u>Users interacting with our digital assets</u></p>
<p>We understand that you expect to learn about Solenis when you visit our websites, use our online stores, platforms and mobile applications or interact with our social media pages. Similarly, we hope to learn about your needs as a user of our digital assets, a potential or current business partner, through your visits.</p>
<p>When you interact with our digital assets, personal information such as:</p>
<ul>
<li>Contact information including your name, personal descriptors, home/mobile telephone and fax number, email and postal address,</li>
<li>job title (position), company you work for, location, VAT number, sector or activity, industry, website URL and how many employees work in your company,</li>
<li>information used to create your online account such as username, password and security question and answer,</li>
<li>demographic information,</li>
<li>information relating to your access to and use of our digital assets that we collect automatically through cookies, web beacons, and other technologies as further described in our<span style="background-color: rgb(255, 255, 255);"> <a style="background-color: rgb(255, 255, 255);" href="/en/cookie-policy/">Cookie Policy</a></span>. Such information may include device information, browser type and operating system, pages you view, links you click, your IP address, the length of time you visit or use our digital asset, the referring URL or webpage that led you to our website; and</li>
<li>other personal information contained in content you submit to us such as through our website contact forms and social media pages.</li>
</ul>
<p>We collect the majority of this information from you, for example when you contact us or complete any registration forms on our digital assets, you create an account or participate in promotions; you request to receive Solenis marketing; you create and submit content on our digital assets, when you interact with us on social media and with other users of our websites, such as through feedback posting features or you provide your information in order to take steps to enter into a business relationship with us.</p>
<p><span style="text-decoration: underline;">Business partners and site visitors</span></p>
<p>Where you interact with us using our website and social media pages, we will collect personal information as described above. In addition to that, we may collect additional personal information, to facilitate our business relationship with you, such as:</p>
<ul>
<li>business contact information, details about your work or profession, information about your company, nationality, location, including signatures,</li>
<li>customer service and purchase orders’ history,</li>
<li>government issued identification such as passport or national ID and photographs,</li>
<li>financial information such as payment, billing address, bank account, credit score, payment card details (i.e., card number, expiration date and security code),</li>
<li>information collected as part of the products and services we provide to you,</li>
<li>information about how you use our products and services,</li>
<li>information we capture through your communications with us e.g. voice recordings of telephone conversations, emails, texts, instant messaging,</li>
<li>vehicle information, information provided in security ledgers and CCTV images if you visit our offices,</li>
<li>we may collect limited sensitive personal information (as the term in used under applicable data protection laws), such as information revealing religious or philosophical beliefs and disability information, where necessary to make relevant accommodations (e.g., for accessibility and to accommodate dietary requirements). We only collect and use these types of information if the law permits us to do so,</li>
<li>details about you that are in public records and available on the internet; and</li>
<li>any other personal information you voluntarily provide to us.</li>
</ul>
<p>We collect the majority of this information from you, or if your company provides other information to us in the course of working with us, either directly, as a business partner or as a representative of your company. We may collect information if you attend meetings, events or conferences we organise.</p>
<p>Some information may be generated internally by Solenis, such as transaction records, phone conversations or may be generated by cookies. In addition, we receive information relating to verification checks (such as your passport and national ID) from our agents, distributors and suppliers in order to undertake anti-money laundering checks or for trade compliance.</p>
<p>We may collect information from other public sources (e.g., your employer’s website) where we believe this is necessary to help manage our relationships with our business partners. To the extent required by applicable laws, we will inform you within the timelines set out by applicable laws, of the collection of your personal information from third party sources.</p>
<p><strong>How We May Use Your Personal Information</strong></p>
<p>Depending on our relationship with you and subject to applicable laws, we may use the obtained personal information to undertake one or more of the processing activities below.</p>
<p><u>Users interacting with our digital assets</u></p>
<ul>
<li>verify your identity for account creation or business partner onboarding;</li>
<li>process, evaluate, and respond to your requests, inquiries, and applications;</li>
<li>manage customer relationships (i.e., including evaluating and responding to your requests, inquiries and applications, creating and administering your account),</li>
<li>contact you with direct marketing communications. Where required by applicable laws, we will obtain your consent for the processing of your personal information for direct marketing purposes.</li>
<li>contact you as necessary to enforce Terms and Conditions relating to our services;</li>
<li>give you access to your user profile app and website history;</li>
<li>to aggregate and remove personally identifiable aspects of such data in order to perform data analytics services, provided you have given your consent or processing is allowed by law. This will include the creation of pseudonymized and anonymized data;</li>
<li>protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality; and</li>
<li>evaluate and improve our digital assets and related services.</li>
</ul>
<p><u>Business partners and site visitors</u></p>
<p>In addition to the purposes for processing your information as a Website User, we also process your information to:</p>
<ul>
<li>provide the services that you and/or your company have purchased or licensed from Solenis and to fulfil our obligations under any commercial agreement we have with you or the entity with which you are employed or contracted;</li>
<li>provide customer services support (i.e., including providing and administering products and services, updates of the status of your order and its fulfilment, sending you products samples, providing expert advice, answering your enquiries),</li>
<li>operate our business and comply with our contractual obligations (i.e., including performing purchases and payments, auditing, billing, reconciliation and collection activities),</li>
<li>evaluate, and improve our business (including developing new products and services; managing our communications; performing market research and data analytics; determining and managing the effectiveness of our advertising and marketing; analyzing and customizing our products, services, digital assets and communications;</li>
<li>facilitate marketing communication (i.e., communicate about our products, services, events, programs and promotions by sending alerts, promotional materials, and other marketing communications),</li>
<li>obtain your feedback (i.e., conduct and facilitate surveys aiming at evaluation and improvement of our digital assets and services),</li>
<li>comply with applicable legal requirements and regulations (i.e., to prevent fraud and other unlawful activity, unauthorized transactions, conduct investigations).</li>
</ul>
<p>We may also use personal information for additional purposes that we identify at the time of collection. We will obtain your consent for these additional uses to the extent required by applicable data protection laws. In addition, where required by applicable data protection laws, we will obtain your consent for the processing of your personal information for direct marketing purposes.</p>
<p><strong>Legal Basis for Using Your Personal Information</strong></p>
<p>We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this.</p>
<p>If you reside in a jurisdiction where your consent is required for the collection, use and disclosure of personal information as set out in this Privacy Notice, by using our digital assets and services, or participating in our events, programs and promotions or communicating personal information to us in connection with our products, services, events, programs and promotions, you are providing your consent to the collection, use and disclosure of personal information as set out in this Privacy Notice.</p>
<p>In some cases, your consent may be “implied” (i.e., your permission is assumed based on your action or inaction at the point of collection, use or sharing of your personal information). If you reside in a jurisdiction where applicable laws require your “explicit” consent for the collection, use and disclosure of personal information as set out in this Privacy Notice, you will be asked to provide your prior and explicit consent.</p>
<p>We will generally obtain consent when we want to use personal information for a new purpose or for a purpose other than those stated at the time of collection in this Privacy Notice or in our the relevant terms and conditions.</p>
<p>Your consent can be withdrawn at any time, except in limited circumstances, including legal or regulatory requirements or as a result of your contractual obligations to us.</p>
<p>Where a legal basis other than consent is available pursuant to applicable laws in the jurisdiction in which you reside, the following table sets out our legal basis for processing your personal information:<br /><br /></p>
<table style="border-collapse: collapse; width: 100%; border-color: black; border-style: solid;" border="1" width="100%">
<thead>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p><strong>What We Use Your Information For</strong></p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<p><strong>Legal Basis For Using Personal Information</strong></p>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<p><strong>Solenis’ Legitimate Interests </strong></p>
</td>
</tr>
</thead>
<tbody>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p>To provide you with our digital assets and services.</p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<ul>
<li>Performance of a contract</li>
<li>Legitimate interests</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<ul>
<li>The management of our business</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p>To manage our relationship with Users of our Digital Assets and Business Partners</p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<ul>
<li>Performance of a contract</li>
<li>Legitimate interests</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<ul>
<li>The management of our business</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p>To operate our digital assets and related services and to comply with our contractual obligations</p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<ul>
<li>Performance of a contract</li>
<li>Legitimate interests</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<ul>
<li>The management of our business</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p>To send solicited information (e.g., quotes in response to an enquiry), surveys and promotions, webinars and seminars)</p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<ul>
<li>Performance of a contract</li>
<li>Legitimate interest</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<ul>
<li>The management of our business and respond to queries.</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p>To facilitate marketing communication</p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<ul>
<li>Legitimate interests</li>
<li>Consent (whenever required by applicable laws)</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<ul>
<li>The management of our business</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p>To obtain your feedback</p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<ul>
<li>Legitimate interests</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<ul>
<li>The management and improvement of our digital assets and services</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;" width="36%">
<p>To comply with applicable legal requirements and regulations</p>
</td>
<td style="width: 32.6364%; border-color: black;" width="32%">
<ul>
<li>Compliance with legal and regulatory obligations</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;" width="30%">
<ul>
<li>Not applicable</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;">
<p>To help us keep our digital assets and related services available and secure.</p>
<p>To manage our services, conduct analytics and market research and improve your user experience</p>
</td>
<td style="width: 32.6364%; border-color: black;">
<ul>
<li>Legitimate interests</li>
<li>Consent (whenever required by applicable laws)</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;">
<ul>
<li>To ensure the effective operation of our digital assets.</li>
<li>To ensure the security of our digital assets</li>
<li>To ensure that content from our websites and other digital assets are presented in the most effective manner for you and for your device.</li>
<li>If you review or download information on our websites, we track the visit to give us information about which part of the site is frequented.</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 36.7273%; border-color: black;">
<p>To facilitate your access to our office and events.</p>
</td>
<td style="width: 32.6364%; border-color: black;">
<ul>
<li>Legitimate interest</li>
<li>Consent or explicit consent (in relation to sensitive data) – wherever required by applicable laws</li>
</ul>
</td>
<td style="width: 30.6364%; border-color: black;">
<ul>
<li>To manage our events, including ensuring attendee security.</li>
<li>Accommodating disability access requirements and alimentary choices.</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p><span style="font-size: 0.875rem;"><br /></span>Where we rely on our legitimate interest, we take steps to ensure that such interests are not overridden by your interests, fundamental rights or freedoms. In all cases, we will take steps to look after your information in a way that is proportionate and respects your privacy rights. Depending on the jurisdiction in which you reside, you may have a right to object to processing as explained in the LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY section.</p>
<p>If you choose not to provide us with certain personal information, to object to processing, or to withdraw your consent, where a right of withdrawal is available, we may not be able to offer you the products, services, promotions, events, programs or information that you requested or that could be offered to you.</p>
<p>To the extent permitted by Data Privacy Laws and other applicable regulations, we may collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit many of our web pages. For instance, when you visit one of our websites, our web server will automatically recognize some information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows XP or Mac OS), and the domain name and address of your Internet Service Provider (e.g., AOL). Where required by applicable laws, we will request your consent before the deployment of cookies and similar technologies on your device. Further information on how we process such data may be found in our <a href="/en/cookie-policy/"><span style="background-color: rgb(255, 255, 255);">Cookie Policy</span></a>.</p>