The Equipment Services team is the newest addition to the extended family of Solenis professionals, including sales representatives, customer application experts and R&D scientists, who collaborate every day to help our customers remain profitable and competitive. Service technicians complement and extend the activities of the site sales team, responding to calls when Solenis-owned feed equipment needs to be installed or repaired. They consult with the on-site team but are able to work independently, which leaves sales representatives free to consult with customer managers and engineers to address their operational and performance challenges.
Organized regionally, Solenis equipment service technicians are able to focus on the unique system and process configurations of a limited number of customers. This, combined with their deep understanding of Solenis equipment structure, function and safety, enables them to respond with maximum efficiency when addressing either emergency situations or routine preventative maintenance. Either way, customers can expect optimized process equipment running to or even exceeding its original performance specification, increased productivity and improved quality metrics.
Because Solenis is committed to helping customers maintain their Solenis-owned feed equipment, there will be no additional charge for this premium service. Solenis plans to expand the offering to customer-owned equipment in the future — details will be shared when they become available.
Contact us to learn more about this exciting service.