Specially trained technicians help customers reduce downtime and improve productivity
The Equipment Service Team is specially trained to service Solenis-owned chemical feed equipment at customer locations.Download high res image
WILMINGTON, Del. – Solenis, a leading global producer of specialty chemicals, has introduced a new Equipment Service Team, a group of professionals specially trained to service Solenis-owned chemical feed equipment at customer locations. The program was launched in North America in early 2016 and will begin rolling out in Europe, Middle East and Africa in mid-summer 2016. Full global implementation is expected by the end of the year. When the program is fully implemented, customers will have rapid access to skilled equipment technicians.
“We’ve always been committed to helping customers get the most out of their Solenis feed equipment,” says J Chris Farrell, director, Global Customer Equipment and Services. “Now, with this new team in place, we can provide premium-level service in less time. For customers, this translates into reduced downtime and improved productivity.”
The new program will also improve safety for our employees at customer sites. All service technicians have completed their Solenis safety training, have demonstrated equipment service expertise and will complete all customer-specific qualifications before entering a site. They are highly qualified to perform complex repairs and installations.
Customers won’t incur additional costs for this service, although Solenis may, in the future, provide paid services for customer-owned equipment. The company will release details about any program expansion as they’re available.
Information about the Equipment Service Team can be found on the Solenis website at www.solenis.com/serviceteam which includes case histories and FAQs. Customers may also contact their site sales reps with specific questions or concerns.
Solenis is a leading global producer of specialty chemicals for the pulp, paper, oil and gas, chemical processing, mining, biorefining, power and municipal markets. The company’s product portfolio includes a broad array of process, functional and water treatment chemistries as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets and minimize environmental impact. Headquartered in Wilmington, Delaware, the company has 30 manufacturing facilities strategically located around the globe and employs a team of approximately 3,500 professionals in 118 countries across five continents. For additional information about Solenis, please visit www.solenis.com.
Catherine (Katy) Abernathy
Tel: (904) 256-0333